Merchandise Return and Refund Policy

Effective Date: 5/25/26
Website: itsaverdunthing.com
Contact: info@itsaverdunthing.com

1. All Sales Final

All merchandise sales are final. We do not accept returns, exchanges, or refunds on any merchandise orders once payment is completed, except where required by law. This applies to apparel, accessories, custom items, made-to-order products, and any other products sold through the Verdun merchandise store.

2. No Refunds

Because all sales are final, we do not issue refunds for change of mind, incorrect size selection, mistaken orders, buyer’s remorse, or similar reasons. Please review all product details, sizing information, artwork, and shipping information carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us promptly at info@itsaverdunthing.com with your order number and a clear description of the issue. We will review the matter and may, at our discretion or where required by law, provide a replacement, correction, or another appropriate remedy.

4. Custom and Personalized Items

All custom, personalized, made-to-order, and special-request items are final sale and are not eligible for return, exchange, or refund. Please confirm all spelling, sizing, artwork, and order details before approving a custom purchase.

5. Shipping and Delivery

Shipping fees are non-refundable. We are not responsible for carrier delays, weather-related delays, lost packages caused by incorrect shipping information, or other delivery issues outside our control.

6. Inspection and Reporting

Customers should inspect items as soon as they are delivered. Any issue with damage, defects, or wrong items should be reported within a reasonable time after delivery so we can review the concern and determine whether a remedy applies.

7. Policy Notice

By completing a purchase, you acknowledge that you have read and agree to this policy. We encourage customers to review this policy before checkout, and we may display it on product pages, at checkout, in order confirmations, and in the site footer.

8. Legal Rights

Nothing in this policy is intended to limit any rights that cannot be waived under applicable law. If local consumer laws require a different remedy, those laws will apply.

If you want, I can next combine both policies into a single policy page layout with separate headings, or make them more concise for the website.